I've checked my status, what does 'Processing' mean?
An order is "Processing" from when it is placed until it is dispatched. It could also be called "picking & packing"
My tracking number isn't working, why?
The tracking numbers are generated and provided via Australia Post. Please allow 1-2 business days for your tracking number to become valid. If it's still not working after this time, please contact our Customer Service Team.
Can I cancel or make changes to my order before I receive it?
Sorry, we're unable to cancel or make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed. We can arrange a refund, and suggest calling Customer Service on 1800 269 561 (Monday – Friday, 8am-5.30pm AEST) for further assistance. We also offer free returns, so once your order has been received, avoid opening it. Simply attach the returns label to the front and send it back to us free of charge.
Will the delay affect my right to a 30 day free return?
We've extended our free return policy (for Australian only orders) from 30 to 60 days so any delay shouldn't affect your right to return. Request a return.
Where has your Express Shipping option gone?
During heavy sales period, express shipping is temporarily disabled. We apologise for any inconvenience.
You haven't answered my question
We're sorry. Please contact our Customer Service Team via one of the following channels:
SEND US AN EMAIL
PHONE US 1800 269 561 (8AM-5.30PM AEDT MON-FRI)
