A note to our customers about deliveries
We're experiencing longer than usual delays in shipping, which we're working as quickly as we can to resolve. To ensure you receive your Berlei goods in time for Christmas, please order before our shipping cut-off date: Saturday 17th December 11.59pm AEST, for all Australian metro areas. To help you stay up-to-date on the status of your delivery or to find out more, please select one of the options below.
HOW CAN WE HELP?
- I haven't received my order
- I'd still like to buy some Berlei goodies for Christmas...
- I'm not shopping for Christmas...
Feel free to shop our website. Please note: We are experiencing longer than usual shipping delays, which we're working quickly to resolve.
- I have another question about my order
I've checked my status, what does 'Processing' mean?
An order is "Processing" from when it is placed until it is dispatched. It could also be called "picking & packing"
My tracking number isn't working, why?
The tracking numbers are generated and provided via Australia Post. Please allow 1-2 business days for your tracking number to become valid. If it's still not working after this time, please contact our Customer Service Team.
Can I cancel or make changes to my order before I receive it?
Sorry, we're unable to cancel or make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed. We can arrange a refund, and suggest calling Customer Service on 1800 269 561 (Monday – Friday, 8am-5.30pm AEST) for further assistance. We also offer free returns, so once your order has been received, avoid opening it. Simply attach the returns label to the front and send it back to us free of charge.
Will the delay affect my right to a 30 day free return?
We've extended our free return policy (for Australian only orders) from 30 to 60 days so any delay shouldn't affect your right to return. Request a return.
Where has your Express Shipping option gone?
During heavy sales period, express shipping is temporarily disabled. We apologise for any inconvenience.
You haven't answered my question
We're sorry. Please contact our Customer Service Team via one of the following channels: