FAQ

Why use BONDS & CO.?

BONDS & CO. allows you to shop five of your favourite brands including Bonds, Berlei, Jockey, Champion and Playtex all at once. Everything is paid for, packaged up, and posted out together making it super easy for you to shop online.

Will my member discounts still apply?

Yes. To access your member discounts simply login into account, e.g. your Bonds account, then click the bar at the top of each page to toggle between brands and shop per normal. Loyalty program discounts only apply to the brands you are a member of. For example, if you are a Bonds 20% off member you won't also receive 20% off Berlei, etc.

How do sale discounts work?

Sale discounts and promotional offers will be calculated at the checkout for each corresponding brand only. This will be reflected in your shopping bag.

Can I use a gift card?

Unfortunately, payment via gift cards for BONDS & CO. orders is not yet available. We’re currently in the process of setting this up, so do appreciate your patience. In the meantime, you can still use your gift cards in stores.

How can I pay for my Bonds & Co. order at checkout?

We accept the following payment methods:

• Credit Card (MasterCard, Visa or American Express)
• PayPal

Unfortunately, the following payment methods are not currently unavailable:

• Afterpay
• Store Credit
• Gift Card
• Birthday Voucher
• Visa Checkout

What about returns?

Returning an item for a refund is available via our online returns system. Exchanges and store credit are currently unavailable. Unfortunately, returns and exchanges aren’t available for personalised items. To start your return, you’ll need your order number, which you can find in your confirmation email or printed on the outside of your parcel (it is labelled as a P/O number). Click here if you want to create a new return request. For more information, check our returns policy here.

What about international orders?

Unfortunately, most of our brands can’t be shipped outside of Australia and New Zealand therefore our BONDS & CO. checkout system cannot be used for overseas orders. The good news is we can send Bonds items pretty much anywhere. Browse the full range now at bonds.com.au.

Do you still offer free shipping?

For Australia:
Yes. Free standard shipping is available on all Australian orders without a minimum spend.

For New Zealand:
Standard shipping is free over $60 AUD, otherwise shipping is $15 AUD.

Does shipping take longer if shopping various brands at once?

For Australia:
We use Australia Post eParcel to get your goods to you. Once your order has left our warehouse, standard delivery can take up to 7 business days. Please allow an additional 5 business days for personalised items to be delivered.

For New Zealand:
We use DHL to get your goods to you. Once your order has left our warehouse, standard delivery can take up to 14 business days.

Are there BONDS & CO. stores I can shop from?

Currently, BONDS & CO. is only available online.

Is Click & Collect available from BONDS & CO.?

Because BONDS & CO. is an online service only, Click & Collect isn't available as a delivery option.